Welcome
to
Leadership Communication
to
Improve
Teamwork
Leadership Defined: Inspiring others to work collaboratively to achieve common goals and objectives.
Leadership – is a process – the process of inspiring others to work collaboratively to achieve common goals and objectives . It is not something to be measured by counts – # Supervisors Meetings held, or # of Continuous Learning Credits Achieved.
Communication – inspiring others – is a process to achieve mutual verifiable understanding. It is not something to be measured by # E-mails Sent, # Hits to the Internal Website, or # of Meetings Conducted.
Teamwork – a Loyal and Engaged Workforce working together through active collaboration and compromise – is a process to achieve organizational goals and objectives. It is not something to be measured by # Team-building Activities, or # Employee Lunches provided.
The Problem and Our Solution
Does the following sound familiar?
“Our Senior Managers surveyed the Workforce; and the results indicated that we have to Improve Leadership, Teamwork, and Communication. We embarked on goals to improve all three.”
“We sent our Supervisors to Leadership training. We had more meetings, sent more emails and texts to keep everyone informed. We even posted more information on our internal website. On top of that we spent a lot of money on team-building retreats, activities, and going to lunch together.”
“A year later we re-surveyed our Workforce and got the same results – we need to improve Leadership, Teamwork, and Communication.”
If it sounds familiar, you’re not alone.
Too many Organizations treat Improving Leadership, Communication, and Teamwork as goals to be measured by: # of Meetings, # of Hits-to- the- Website, # Supervisors sent to Training, and many more measures that do not lead to the desired improvements.
They are not goals to be measured by “counts”; they are Processes – the means by which an organization – your organization – achieves its goals and objectives.
We’re here to help.
Our focus is helping Organizations improve these three interdependent processes.
We are committed to helping Leaders improve communicating with others – Team Members, Suppliers, Customers – in order to achieve Organizational Goals through collaborative Teamwork.
We help Private Industry, Government, and For-Profit and Not-for-Profit Institutions.
We are here to help you improve your organization’s Leadership, Communication, and Teamwork Processes to help you achieve results.
The Video
This video will provide you with a brief overview of how we approach Leadership Improvement – by focusing on the process.
The Book
In a conversational format, the book leads you through several concepts to think about
Leadership, Communication, and Teamwork in a different way.
This book introduces you to three critical
integrated concepts:
1. The Cascade Effect
This is the process by which an Organization can achieve Teamwork with a Loyal and Engaged Workforce. Too many organizations are missing one or more of the intervening steps. As a result, they don’t achieve Teamwork with a Loyal and Engaged Workforce actively collaborating and compromising.
Bottom Line: You can’t get to Teamwork with a Loyal and Engaged
Workforce without going through the intervening steps!
2. The Communication Process
This is the process by which a Leader verifies mutual Understanding by the Team Member, Supplier, or Customer. And there is a lot for the
Leader to focus on within this process in order to achieve and verify mutual Understanding.
Bottom Line: Failure to achieve verifiable, mutual Understanding is a failure to communicate!
3. Organizational Values and Standards
They must be established, communicated (with verified, mutual understanding),
maintained, and reinforced. 
Bottom Line: Failure to establish, communicate, maintain, and
reinforce Values and Standards is a recipe for organizational disaster!
The Ten-Module Training Program
The ten-module sequential training program helps Participants plan, develop, and practice conversations in order
to help them communicate more effectively towards improving
overall organizational Teamwork. The training reinforces the following three themes throughout all of the modules:
The Cascade Effect
The Communication Process
Organizational Values and Standards
Participants practice delivering their message with other Participants so they can “polish” their Content and Delivery.
The 10-module, sequential series includes:
Module 1 – Leadership and Standards
Module 2 – Explaining Ideas and Standards
Module 3 – Providing Effective Constructive Feedback
Module 4 – Defusing Disruptive Emotional Situations
Module 5 – Active Listening to Improve Communication
Module 6 – Providing Effective Positive Recognition
Module 7 – Employee Orientation: Roles, Responsibilities &
Expectations
Module 8 – Improving Meeting
Module 9 – Effective Conflict Resolution
Module 10 – Effective Periodic Performance Discussions
Each module is 4 hours in duration
This program has been developed with the following additional considerations:
Discussion of WHAT to do and WHY, with relevant industry
examples.
Integrated examples connecting conversations across
modules.
Integrated review and reinforcement of material from
previously completed modules.
Step-by-step process instructions for the Participant to
develop, practice, and execute a conversation for a specific
situation the Participant is facing at the worksite. Reinforcing Values and Standards – The training uses the
Values of Teamwork, Open Communication, Customer
Satisfaction, Quality, and Safety.
NOTE: The training is flexible enough
to support your Organization’s Values and
Standards.
The training works best when it is
presented over five consecutive
days – two 4-hour modules per day – one
in the morning, and a second in the
afternoon.
If that does not work, the training can be split into two parts.
Part 1 Part 2
3 consecutive full days 2-1/2 days including a 4-hour
covering the first six 4-hour Part 1 Review and the remaining
modules four 4-hour modules 
Parts 1 and 2 to be separated by no more than four to six weeks
NOTE: Feedback from organizations
indicate there is improved learning when the modules are presented in successive days
versus spread out over multiple months at one module every two to three weeks.
Testimonials
Feedback from Training Participants:
“Dave is an excellent instructor, providing those in his workshops with the tools they need to be successful both in and outside of the work environment. Attendee’s consistently provide rave reviews of their experience and ask for the opportunity to participate in additional offerings with him, both of which are a testament to his skills as a leader and facilitator in the world of professional development. We are grateful for the opportunity to work with Dave and the college to provide this level of training and development to those in our organization.”
–Kara Feldman, Organizational Development Coordinator,
Genesis Health System
“First of all I hear GREAT things about the training! They come back energized and are really enjoying all they are learning. Thank you so much for what you are providing to our team.”
– Kelly Penning
Director Human Resources, Clysar, LLC
“David provided frontline leadership training. This included topics such as providing constructive
feedback, effective communication, active listening, resolving conflict, and performing effective
performance discussions. David was always willing to meet with customers to tailor his training
and build examples that were more effective and helped him to understand the needs and
issues of a specific company in a deeper way.
The feedback and surveys we received from attendees and the companies they worked for
were high rating, positive and appreciative of his teaching.”
– Tyné Rieck, Program Manager, Continuing Education
Business & IT Programs
Eastern Iowa
Community College
Feedback from Training Participants:
“Dave,
I just wanted to let you know that your training was one of the most educational and enlightening seminars I have probably ever been to. Not only were you thorough, but you were non judgmental and were completely perceptive of our questions and concerns. It is so nice to now have the vital tools for us to use during times of conflict of when we are in need of presenting something new to our employees and team.
We cannot thank you enough!”
“I thought the class and instructor, Dave, were great. I feel like we were given realistic, excellent tools to take back to utilize with our team.”
“Dave is an exceptional teacher. This class will definitely add value to my leadership.”
“This was a great class – my leadership toolbox runneth over – I couldn’t be any happier to have had this opportunity!”
“I enjoyed this class! It has shown me a lot about myself as a leader. Dave was a great facilitator – he is very knowledgeable!”
“Dave Harris is passionate about the material and does well setting the example for the class. I highly recommend this class for coworkers.”
“This class made me face some of my fears. I am happy that I got to take this class. Thank you!”
We believe you should know who we are . . .
. . . and what we believe.
We are here to help you improve your organization’s Leadership, Communication, and Teamwork Processes to help you achieve results.
Our Mission: We provide Leadership Communication training with integrated real-world examples and Participant practice in order for organizations to achieve results through effective Teamwork.
Our Vision: To improve organizational Leadership Communication and Teamwork in order to improve global competitive advantage.
Our Values:
David Harris
Education:
Masters in Business Administration – Utah State University.
Army Management Staff College
Process Mastery – Hammer Institute
Lean Six Sigma Green Belt and Black Belt Certification
Leadership Education Development Course – Kennedy School of Government, Harvard University
Career:
Department of Army Civilian – Retired in 2015 after 36 years in Quality Assurance, Process Design, and Strategic Planning.
Provided Leadership Training for over 500 Civilian personnel
Eastern Iowa Community Colleges – Providing Leadership Training for Business and Industry for more than 60 Companies to include Participants from: John Deere, Hon, Archer-Daniels-Midland (ADM), Custom Pak, Olympic Steel, Mid-American Energy, Genesis Health System,Guardian Glass, Union Tank Car, Family Dollar, Barry Global, and many others.
Leadership Philosophy:
Everyone has the capacity to be a Leader depending on the situation at hand. We should look for the Leadership capabilities that are within each individual, and encourage those capabilities.
Effective Communication is critical for Leadership and Teamwork